Miami | Content Manager

Our client is a trusted leader in the commercial renewable energy industry. They offer their clients superior turn-key Solar solutions that deliver exceptional ROI.

 

Responsibilities:

·         Collaborate with partner teams across the company to advocate for and document Customer Service policies

·         Optimize support content for usability and accessibility while maintaining a high bar for quality

·         Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development

·         Improve business metrics and content development processes using data analysis

·         Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action

·         Build knowledge using clear, concise, visually appealing, and customer-focused content

·         Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of our client.

·         Manage several complex projects simultaneously while maintaining a sense of hustle

·         Identify opportunities to improve content development processes and tools

 

Requirements:

 

·         Bachelors Degree in business, Library Science, Information Architecture, Multimedia, Technical or Media Communications, or a related discipline

·         2+ years of related professional experience

·         Demonstrated project management experience

·         Experience working in a cross-functional team

·         Exceptional writing skills

·         Data analysis skills; bias for data-based decision making

·         Ability to multitask in a fast-paced, technical environment

·         Proficiency in Microsoft Office applications

• Experience working with a CMS platform