Our client is a trusted leader in the commercial renewable energy industry. They offer their clients superior turn-key Solar solutions that deliver exceptional ROI.
Responsibilities:
·Collaborate with partner teams across the company to advocate for and document Customer Service policies
·Optimize support content for usability and accessibility while maintaining a high bar for quality
·Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development
·Improve business metrics and content development processes using data analysis
·Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action
·Build knowledge using clear, concise, visually appealing, and customer-focused content
·Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of our client.
·Manage several complex projects simultaneously while maintaining a sense of hustle
·Identify opportunities to improve content development processes and tools
Requirements:
·Bachelors Degree in business, Library Science, Information Architecture, Multimedia, Technical or Media Communications, or a related discipline
·2+ years of related professional experience
·Demonstrated project management experience
·Experience working in a cross-functional team
·Exceptional writing skills
·Data analysis skills; bias for data-based decision making
·Ability to multitask in a fast-paced, technical environment
·Proficiency in Microsoft Office applications
Experience working with a CMS platform
[/ap_toggle]
Please fill out this form to apply for the position and one of our Recruiters will contact you shortly.
